Mitra

Mitra Mitra is a free shopping app for Airtel retailers, offering live balance monitoring, instant low-balance notifications, access to premium plan tariffs, LAPU MPIN top-ups, and quick LAPU transaction search.

Mitra

Mitra is a complete shopping app designed to help Airtel retailers run their Airtel accounts and services more easily. It features a clean, intuitive interface and is completely free to use. With Mitra, you can check your retailer account balance in real time and receive instant alerts whenever the balance drops below a level you set in advance.

You can also explore a broad selection of premium plans, including call minutes, top-ups, daily packs, SMS, data plans, and roaming options across every state in India. For added convenience, users can top up their LAPU MPIN directly inside the app, which is helpful when you need to update access credentials.

Highlights

Live balance monitoring is one of Mitra’s core tools. When your balance goes under your chosen minimum, the app notifies you immediately—so you can stay informed and manage resources without surprises. You can also browse tariff plans for multiple services such as full talk time, top-ups, daily packs, SMS, internet packs, and roaming across all states in India, making it easier to share accurate plan details with customers.

The app provides live updates for the last 20 LAPU transactions (from retailer to customer). This makes it simple to review recent activity. There’s also a search option that lets retailers find LAPU transactions completed within the past 72 hours, which is useful for resolving questions or confirming a specific transaction.

If something goes wrong during a recharge, Mitra helps you handle it quickly. When a retailer enters an incorrect recharge, they can submit a reversal request from within the app. Reversal requests are processed fast, typically within 15 minutes, improving service reliability and helping maintain customer satisfaction.

For purchases made through FSE (Field Service Executive), Mitra lets retailers view LAPU transaction information for up to 72 hours. The app also offers tools to track LAPU commissions in real time, along with monthly backend commissions, so retailers can better understand earnings and manage finances.

Features

• Clean Interface: The app is designed to be easy to navigate, with all key options available from the homepage.
• Smooth Performance: Data loads quickly, and results appear immediately—no waiting for each transaction to finish.
• Ads Free: Mitra doesn’t display ads, providing a smoother experience throughout use.
• Secured Payments: Payments are protected using secure gateways. For every transaction statement, you receive a receipt and a transaction ID.
• Track Records: Review older balance credit/debit statements and access brief history details anytime from the app.

Tips for Users

• Manage Airtel retailer accounts and services from one place.
• Use a simple, user-friendly interface for quick day-to-day operation.
• No usage charges apply to the app.
• Get real-time balance updates and low-balance notifications.
• View tariff plans for full talk time, top-ups, daily packs, SMS, internet packs, and roaming packs across all states in India.
• See live updates for the last 20 LAPU transactions (retailer to customer).

Changelog

• Browse tariff plans.



• Check the latest offers.
• Recharge numbers and access DTH services.
• Request refunds for recharge reversal.



• View detailed transaction statements.
• Reset MPIN from inside the app.
• Check your account balance.
• Receive an alert when balance is low.

Conclusion

If you have any questions or feedback, Mitra provides a quick way to contact Field Sales Executives—right from the app—so concerns can be addressed promptly. Overall, Mitra acts as a full utility for Airtel retailers, helping streamline account management, improve operational efficiency, and ensure earnings are tracked accurately and without delays.